How Can We
Help You Today?
Have a question about AI models, media generations, credit billing, or tool integrations? Our engineering and support team is ready to help you 24/7.
Direct Contact Channels
Reach us directly via our primary support email or submit a priority ticket below.
Direct Support Email
Send inquiries directly to our engineering support desk. Every email is assigned a tracked ticket.
Support Guarantees & SLAs
We treat creator and developer workflows with high reliability and zero downtime tolerance.
If an AI generation times out or provider GPUs fail, your balance is auto-credited immediately.
No automated bots or endless menus. Inquiries are handled directly by full-stack platform engineers.
OAuth tokens and API credentials are AES-256 encrypted. We never expose user keys or sensitive data.
Submit a Support Ticket
Fill in the details below and our team will get back to you via email within our standard 2-hour window.
Frequently Asked Support Questions
Quick resolutions for the most common account, billing, and generation inquiries.
We operate an automated instant credit refund system. If any AI model (Veo 3.1, Kling 3.0, Flux 2 Pro, Suno Music, or ElevenLabs TTS) fails to process your prompt due to provider downtime, GPU allocation delay, or safety filters, the consumed credits are instantly refunded to your balance.
You can inspect your full transaction audit trail anytime at /credit-usage or read our detailed Refund Policy.
Live Infrastructure Status
Need Immediate Personal Assistance?
Write directly to our primary support address at support@meldrix.com. Our support engineers review messages round-the-clock.