Refund Policy
Our platform operates on a secure, credit-based billing system. Please review our refund policy before purchasing subscriptions or Media Credit packs.
💰 Refund Eligibility
Situations where refund requests may be approved
Refund requests may be approved when:
- Purchased Media Credits have never been used.
- Duplicate or accidental payments were made.
- A verified billing error occurred.
- A confirmed technical issue on our platform permanently prevented the purchased service from being used.
- A payment was successfully completed but credits were never delivered due to a verified platform issue.
❌ Non-Refundable Situations
Exceptions and scenarios where refunds cannot be granted
Refunds cannot be provided for:
- Used Media Credits (fully or partially consumed)
- Successfully generated AI Images, Videos, Voice or Music
- Dissatisfaction with AI-generated results
- Subscription time that has already been consumed
- Prompt mistakes or incorrect user inputs
- Violations of our Terms of Service
- Accounts suspended for abuse, fraud or prohibited activities
⏳ Refund Request Period
Refund requests must be submitted within 7 days of the original payment.
Requests submitted after this period may not be eligible for review.
📩 How to Request a Refund
Required information for review
Please include the following details in your email:
- Registered account email
- Transaction ID or Invoice ID
- Payment provider (bKash / Nagad / Card / PayPal)
- Purchase date
- Detailed explanation of the issue
support@meldrix.com
⚡ Automatic Credit Protection
Instant credit refunds for unfulfilled generation tasks
If an AI generation task fails because of:
Your Media Credits are automatically refunded.
No manual refund request is required for failed generation tasks.
🔒 Final Review
Individual evaluation & reserved rights
- Every refund request is reviewed individually by our billing compliance team.
- Approved refunds are returned to the original payment method whenever possible.
- Meldrix reserves the right to deny refund requests that violate our Terms of Service or Refund Policy.
Need Help?
If you have any billing questions, payment issues, or refund concerns, our support team is happy to help.